If your Eon Pro diffuser keeps disconnecting from the Smart Life app or won’t connect to Wi-Fi, it’s usually due to signal strength or router configuration. Below are recommended troubleshooting steps to help resolve the issue.
1. Check Distance from the Router
The diffuser connects to Wi-Fi using the signal emitted from your router. If the signal is weak or unstable where you plan to use the diffuser, it may disconnect or fail to connect at all.
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Try moving the diffuser closer to your router, especially during initial setup.
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For first-time connection, place the diffuser right next to the router.
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Avoid physical obstructions such as thick walls, furniture, or large appliances that may weaken the signal.
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If the signal is weak in your preferred location, consider using a Wi-Fi extender or upgrading to a router with a longer range to improve coverage.
2. Check Wi-Fi Band Compatibility
The Eon Pro supports only 2.4GHz Wi-Fi networks. If your router is dual-band (offering both 2.4GHz and 5GHz), make sure the diffuser is connected to the 2.4GHz band.
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Some routers automatically switch devices between bands based on signal strength.
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If possible, disable the 5GHz band and see if that resolves the issue. This helps ensure the diffuser remains connected to the 2.4GHz network.
3. Reboot and Reconnect
A quick reset can help resolve connection issues.
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Unplug the diffuser from power for 10 seconds, then plug it back in.
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Reconnect the diffuser to the Smart Life app using the correct 2.4GHz Wi-Fi network.
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Ensure your phone is also connected to the 2.4GHz network during pairing.