Help Articles — Eon Pro

If your Eon Pro diffuser keeps disconnecting from the Smart Life app or won’t connect to Wi-Fi, it’s usually due to signal strength or router configuration. Below are recommended troubleshooting steps to help resolve the issue. 1. Check Distance from the Router The diffuser connects to Wi-Fi using the signal emitted from your router. If the signal is weak or unstable where you plan to use the diffuser, it may disconnect or fail to connect at all. Try moving the diffuser closer to your router, especially during initial setup. For first-time connection, place the diffuser right next to the router....

If your Eon Pro Scent Diffuser isn’t misting, don’t worry! This is a common issue and is usually easy to fix. The most frequent cause is the diffuser head not being secured properly. Here’s how you can troubleshoot and resolve the issue: Step 1: Check the Diffuser Head (Most Common Issue) The diffuser head is the most common cause of misting issues. Ensure it is properly locked into place by twisting it firmly clockwise until it locks securely. Important: Even if the diffuser head looks attached, a slight misalignment can cause air leaks. These leaks prevent the system from creating...